At Ventura Tech, we pride ourselves on our first class customer support. This is what we believe differentiates us from the competition. We are friendly, professional and understanding of our customer’s needs, which results in strong relationships with our clients. Our positive attitude directly correlates to our company’s culture, where the team is the most critical component. So we work very hard to create a friendly, trusting, team-building environment, offering competitive salary and benefit packages, including medical, dental and vision coverage, vacation time, sick days and both referral and performance bonus plans.

Our headquarters is located in San Francisco’s Dogpatch. Our brand new office building is across from a nice park, a short walk from the Caltrain 22nd Street station, and is surrounded by great coffee (Philz headquarters is in the same building) and ono food.

Please submit your resume to the opportunities below to become a part of the Ventura Tech team.

Please be aware that the job opportunities listed here are the only one available. We exclusively share job postings from our certified Ventura Tech website.

Help Desk Specialist

Are you an outgoing and reliable young talent who is looking to jump-start a career in IT? Would you rather not spend the first few years of your career in a pigeon-holed position working for an isolated corporation, but rather be given exposure to many environments and IT solutions, from desktop support to advanced networking?

Ventura Tech has the position for you. With a Help Desk position at Ventura Tech you will be given the opportunity to leverage your talents while learning more than you ever would working for a corporation. You will have exposure to Ventura Tech’s many customer environments, while handling Tier 1 level support issues, with access to Tier 2 and Tier 3 engineers, for rapid learning and growth at whatever pace is most comfortable for you. The Help Desk position can be a steady position that you could have for years or a starting point towards working in the field as an onsite engineer.

Responsibilities

Provide Tier 1 support for submitted Help Desk tickets via email and phone. Escalate issues to Tier 2 support when problem is beyond their level of expertise or area of responsibility. Follow instructions and pre-established guidelines to perform job functions.
Work with third party service providers for account management and issue troubleshooting.
Troubleshoot alerts generated by Ventura Tech Remote Monitoring system.
Utilize Ventura Tech Remote Monitoring system for support and reporting.
Perform periodic audits and reconciliation of systems and software.
Keep detailed track of all issues, resolution steps and time in Ventura Tech ticketing system.
Always exercise good judgment, discretion and professionalism when communicating with clients, colleagues and vendors.
Participate in weekly team meeting, team projects and complete tasks ensuring they are completed on time and to specifications.

Qualifications

Phenomenal Customer Service and communication skills. As the first line of defense, demeanor and ability to be professional in all scenarios is mission critical.
Ability to be self-disciplined, to work with little to no supervision, dependable attendance record and overall reliable to oneself, colleagues and clients. (Must have WFH ability with Internet. Equipment provided by VT.)
Associates Degree in Electronics or Computer Science.
At least 1 year IT experience with some exposure to business processes, Service Level Agreements, SOPs, and policies.
At least 1 year customer service experience.
Some IT technical training or IT certification.
Ability and willingness to troubleshoot and learn unfamiliar technologies and resolves issues with no prior experience.

Preferred Qualifications

Bachelor's degree in Electronics or Computer Science.
Familiarity with ConnectWise Business Management or similar ticket tracking software.
Familiarity with N-Able or other RMM software.
Familiarity at Tier 1 level with Windows, macOS, iOS & Android, Active Directory & Windows Server, VMware, WiFi, Meraki Devices, VPN solutions, ISPs, Office 365/Hosted Exchange, SharePoint, Google Workspace, Adobe Creative Cloud, Printing, Cloud Backup Solutions and/or Anti-Virus/Malware.

Apply

Tier 2 Field Engineer

Are you an IT guru who is tired of working for an individual corporation, or big business doing the same tasks every day, working in the same environments? Do you want a position that offers flexibility and variety in your day to day superhero work? Look no further!

Ventura Tech is looking to hire a Tier 2 Field Engineer to support our current client base as well as new businesses along with our growth. We are looking for an intelligent, self-motivated individual with a broad range of IT experience, who performs well under pressure with little to no supervision.

The Tier 2 Field Engineers at Ventura Tech are our customer champions, the fixers of all things broken, and the jacks of all trades. They are the heroes showing up just in the nick of time to get a client back online and the stealthy ninjas keeping systems up and running to ensure businesses have uptime when it matters to them.

The Tier 2 Field Engineer is tasked with dealing with all problems big and small, from quick and easy password resets to large hardware deployments at customer locations. From our office, from our client's office, or from anywhere with a cell phone signal, the Tier 2 Field Engineer is there to save the day.

Requirements

Be a good person, have a sense of humor, and a strong ability to communicate outstandingly with clients and co-workers.
Have a love for technology and a passion for helping people use it better to succeed.
Ability and willingness to troubleshoot and learn unfamiliar technologies and resolves issues with no prior experience.
Experience in all mainstream Microsoft platforms (Windows, Exchange, Office 365, SharePoint, Google Apps, etc.)
Experience in macOS Environments.
Experience in basic wired and wireless network configurations.
Must have car or comparable mode of transportation.
Certifications are a plus.