At Ventura Tech, we pride ourselves on our first class customer support.  This is what we believe differentiates us from the competition. We are friendly, professional and understanding of our customer’s needs, which results in strong relationships with our clients.  Our positive attitude directly correlates to our company’s culture, where the team is the most critical component.  So we work very hard to create a friendly, trusting, team-building environment, offering competitive salary and benefit packages, including medical, dental and vision coverage, vacation time, sick days and both referral and performance bonus plans.

Our headquarters is located in San Francisco’s Dogpatch.  Our brand new office building is across from a nice park,  a short walk from the Caltrain 22nd Street station, and is surrounded by great restaurants, and entertainment including Chase Center and Oracle Park.  

Please submit your resume to the opportunities below to become a part of the Ventura Tech team. If no positions are listed, please check back frequently for openings.

Please be aware that the job opportunities listed here are the only ones available. We exclusively share job postings from our certified Ventura Tech website.

Tier 2 Field Engineer

Location: San Francisco and Surrounding Areas

Job Type: Full Time

About Us:

Ventura Tech is a dynamic and innovative Managed Services Provider in the Bay Area dedicated to providing superior IT support and service to its customer base. We are seeking an experienced IT professional ready to take the next step in your career to join our team and help us achieve expanding our expert levels of support to our customers.

Do you thrive on solving complex problems, mentoring others, and staying ahead of the curve with technology? If so, this Tier 2 Field Engineer role with our Managed Service Provider (MSP) team might be the perfect fit.

As a Tier 2 Field Engineer you’ll focus on:

  • Tackling escalations and resolving challenging technical issues.

  • Leading project work and deployments with confidence.

  • Mentoring and setting a stellar example for our Systems Administrators.

This role is ideal for technicians who’ve mastered first-tier support and are naturally proactive troubleshooters, anticipating solutions even before finishing a support ticket.

Why Join Ventura Tech? With over 20 years of excellence, Ventura Tech is guided by our core values:

  • People First: We value every individual—both our team and our clients.

  • Accountability: We take pride in owning our work and delivering results.

  • Teamwork: A good day for one is a good day for all.

  • Humor: We enjoy what we do and share a laugh along the way.

  • Growth: Continuous improvement keeps us ahead of the game.

What you’ll bring to the role:

  • Integrity: Be a good person, have core values, a sense of humor, and a strong ability to communicate outstandingly with clients and co-workers.

  • Mentorship: Teach clients and team members alike with patience and clarity.

  • Ownership: Take charge of projects from start to finish.

  • Curiosity: Be a tech enthusiast who loves learning, tinkering, and mastering new skills.

  • Collaboration: Know when to ask for help and work effectively with the team.

Responsibilities

  • Provide remote and on-site support during scheduled support hours for arranged support items and emergency issues as needed.

  • Check in with dispatch for client on-site arrivals and departures.

  • Occasionally available after hours for pre-arranged coverage.

  • Keep detailed track of all issues, resolution steps and time in Ventura Tech ticketing system.

  • Always exercise good judgment, discretion and professionalism when communicating with clients and vendors.

  • Participate on team projects, complete tasks and ensure they are completed on time and to specifications.

  • Work with Tier 1 and Management of escalations and field deployments.

  • Work with Tier 3 and Management on escalations and cross-training.

Qualifications

  • Bachelor’s degree in Electronics or Computer Science.

  • Proficiency in networking (DNS, DHCP, VLANs, routing, etc.).

  • Competence with VPNs, wireless security, email/spam security, and compliance tools.

  • Windows Server/Active Directory/User Administration.

  • Experience in MS 365 configurations, (Azure, Entra, SharePoint, OneDrive, MS Appliactions,

  • Experience Google Workspace tenant administration, (User management, security, policies, etc.)

  • Experience with e-mail solutions, including MS Exchange, Gmail, hosted solutions and local client management such as MS Outlook, Mac Mail, etc.

  • Experience with VOIP and conferencing solutions, (Zoom, Teams, Google Meet, etc)

  • Desktop Support, including Windows and macOS.

  • Familiarity with backup solutions and data security

  • Excellent troubleshooting skills and time management under pressure.

  • Thorough understanding and appreciation of customer service, including adapting to multiple personalities and managing expectations.

  • Be on-call during normal business hours for remote and on-site issue support as needed.

  • Willingness and ability to research and troubleshoot unfamiliar IT issues and solutions.

  • Must have valid driver’s license and car or comparable mode of transportation.

Preferred Qualifications

  • Relevant MSP certifications: Microsoft servers, Azure/M365, CompTIA Network+, Security+ (Cisco is a plus).

  • Familiarity with ConnectWise Business Management software.

  • Familiarity with N-Able or other RMM software.

  • Familiarity with cryptography, PowerShell scripting, and REST APIs.

  • Experience with design applications such as Adobe Suite and CAD apps a plus.

Perks and Benefits

  • Comprehensive medical, drug, dental, and vision insurance.

  • 401K retirement plan.

  • Generous paid vacation and 7 paid holidays annually.

  • Training and certification incentives to advance your career.